CUSTOMER SUPPORT

CUSTOMER SUPPORT

The Azercosmos Payload and Network operations Center (PNOC) is dedicated to our customers by offering a premiere level of operations support. Continuity, Integrity, Reliability, and Accessibility are the four cornerstones of the PNOC. The PNOC is the focal point for all of our customers; we are staffed with experienced, trained, and competent engineers who are equipped to deal with any situation including interference resolution, troubleshooting (space and ground segments), etc. The concept is a cradle-to-grave where the PNOC supports every aspect of carrier work flow from planning and approving new carriers to activating, modifying, and deactivating existing carriers. The PNOC Engineers are experienced in developing innovative satellite based networks and are available to provide technical support to network providers. The PNOC will accommodate end-to-end video solutions, occasional use bookings, turn around services, rapid satellite access for urgent requirements, and carrier management. The PNOC is available 24X7, 365 days a year and remains eager to support any request.

24-hr Hotline: +994125650065

Email: pnoc@azercosmos.az

DOCUMENTATION

Azerspace-1 GSVT and Satellite Access Procedures

DOWNLOAD PDF 24
PAGES

To ensure the performance of each satellite link is maintained at a high level, Azerspace-1 user’s handbook was created to support the customers guidelines for testing the equipment and link.

Azercosmos OUS form

DOWNLOAD PDF 2
PAGES

Occasional Usage Service can be booked through a simple service order, allowing you to book capacity at short notice. The service can be provided on a single use basis or scheduled at regular intervals.
**To book capacity for occasional usage services, please fill out the OUS form and send it back to our Payload and Network Operations Center, pnoc@azercosmos.az

SUN OUTAGE PREDICTION

  • SATELLITE

    Azerspace-1
    • Azerspace-1
  • SITE LATITUDE (°N)

  • SITE LONGITUDE (°E)

  • YEAR

    2014
    • 2014
    • 2015
    • 2016
    • 2017
    • 2018
    • 2019
    • 2020
    • 2021
    • 2022
    • 2023
    • 2024
  • DOWNLINK FREQUENCY (GHz)

  • RECEIVE ANTENNA DIAMETER (m)

  • SEASON

    Vernal Equinox (Spring)
    • Vernal Equinox (Spring)
    • Autumnal Equinox (Autumn)
  • calculate

Sun outage occurs during Vernal Equinox (February & March) and Autumnal Equinox (August & September). At this time, the apparent path of the sun is directly behind the line of sight between the satellite and an earth station. This causes a significant increase in the temperature of the antenna that interferes with its normal operation. Depending on the geographic location of ground station it usually goes on several minutes. The occurrence of phenomena can be predicted using software provided below:

  • SATELLITE NAME

    AZERSPACE-1

  • SITE LATITUDE

    °N

  • SATELLITE LONGITUDE (°E)

    46.0°E

  • SITE LONGITUDE (°N)

    °E

  • RECEIVE ANTENNA DIAMETER

    m

  • DOWNLINK FREQUENCY

     GHz

*Please note that the start & stop times indicated is a prediction window of when the Sun Outage may occur.

DATE

M/DD/YYYY

START TIME

(GMT)

STOP TIME

(GMT)

DURATION

(MINUTES)